Effectively managing inmates is a blend between policy, procedure and best practices combined with interpersonal and human relations skills. At CCA, we take care to ensure offenders receive respectful and humane treatment while keeping our steady focus on the security of staff, inmates and the communities where we operate.
Proven experience and correctional industry best practices shape CCA’s approaches to managing inmates – direct supervision and unit management. These methods create a safer, more secure environment for facility staff and inmates, offering built-in surveillance and proactive monitoring.
At CCA, we use two time-tested inmate management best practices:
With direct supervision, correctional officers are posted within inmate housing units. This enables the correctional professionals in any unit to:
- Become familiar with a unit's daily operations and the personalities, demeanors and relevant issues of inmates housed there.
- Set and reinforce expectations for inmate behavior and immediately address issues at the frontline level.
- Promote communication, reduce tension and suppress conflicts.
- Foster staff collaboration, as unit managers, case managers, correctional counselors and correctional officers handle day-to-day matters, inmate cases, sanitation, and safety and security, which streamlines operations.
Unit management divides a facility into smaller, more manageable housing units, decentralizes responsibility and authority to the frontline level, and provides staff the opportunity to proactively identify and address issues. Correctional officers carry out CCA's philosophy of "walking and talking," which means spending time with and among the inmate population, rather than remotely observing them or periodically patrolling their housing units.
Through unit management, facility staff:
- Become aware of individual and collective inmate behaviors.
- Identify changes in behaviors before they impact facility security.
- Effectively monitor and prevent inmate incidents.
- Increase intelligence about inmate activities.
Used together, unit management and direct supervision offer valuable opportunities to enhance operations, create a safer, more secure environment, and provide employees expanded operational responsibilities.